Support
Support
Questions about a game, the studio, or a collaboration? Email us.
Frequently asked questions
How do I control the game?
Movement is the primary control. On mobile, a virtual stick begins where you touch on the left side of the screen; use the round button on the right to detonate a bomb. Firing and level-ups are automatic.
Do I need an account or an internet connection?
The current game has no accounts or sign-in. Progress is stored on the device. Advertising and Google Play billing may need an internet connection when those features are used.
When are ads shown?
An interstitial ad may follow the results screen after you clear a stage; none appear during play or right after a defeat. Rewarded ads (revive, double Shards) play only when you choose one. Remove ads turns off the interstitials; rewarded ads stay available.
Can I restore purchases?
Remove ads and the Pilot Pack bought on Google Play are restored automatically when the game starts on the same Google Play account; Settings → Data → Restore purchases checks again. Shards are consumable and are not restored from purchase history; they move with your progress through a save code (Settings → Data) or Android backup.
How do I get a refund?
Email support@jipstudiogames.com with your order number (it starts with GPA.), or tell us any other way. Outside the EEA and the UK, within 48 hours of buying you can also ask Google for a refund in your Google Play order history (Google decides). Remove ads and the Pilot Pack take effect when bought and Shards are credited at once, so applied items and spent Shards are not refundable unless the law where you live requires it. This limit applies only where it was shown before purchase (section 7 of our Terms). Unspent Shards can be withdrawn within 7 days, or 14 days in the EEA and the UK. We process the refund to your Google Play payment method within 3 business days of the day you cancel. See sections 7 and 20 of our Terms for details.
What should I include in a support request?
Please include your device model, Android version, game version, what happened, and steps to reproduce it. Do not send personal information by email unless we ask for it, and never send payment-card details.